Shipping policy

DELIVERY

We offer free shipping to the following countries:

Australia, Brazil, Canada, France, Germany, Hong Kong, Italy, Japan, Singapore, South Korea, Spain, Taiwan, Thailand, the United Kingdom, and The United States.

For the rest of the world, $20 will be charged as an international shipping cost.


*due to covid situation all orders might delay.
International delivery times vary depending on the destination.

The prices on our site are in euros, us dollars, and GBP.

Import tax is a tax imposed by a government on goods from other countries. Each country has its own import taxation legislation and duty percentage. Purchasers importing goods are responsible for handling any duties and taxes incurred and will need to work with customs to settle any amounts owed.

 

RETURNS AND EXCHANGES

If you are in any way unhappy with your goods, returns for full refunds or exchanges will be accepted within 7 calendar days of delivery. Items returned outside that period will only be refunded if the return has been authorized by our customer service team. We will only accept returns of items that are unused and returned with all original tags and packaging intact. For health and hygiene issues, earrings cannot be returned. Please note that your statutory rights are not affected. To return an item, please contact info@ichors.co. Once your return is approved, our team will provide the delivery address for you to send back the parcel to us. We will issue the refund once we receive your parcel. We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done.

Depending on whom you bank with, refunds may take a further few working days to show up on your card statement. Items purchased as ‘Sale’ are not eligible for return or exchange, unless the product has a manufacturing defect. If there is any dispute, ICHORS reserves the right of final decision.