Privacy policy

Privacy Policy

Last updated: 22 September 2026

CONTXT is the business responsible for the personal information described in this policy. This policy explains how CONTXT collects, uses and shares personal information when you visit contxt.store, shop with us or contact us. For privacy enquiries or requests, email info@contxt.store.

Information We Collect

We collect information you provide when placing an order, creating an account, contacting us or subscribing to marketing. This may include your name, email address, telephone number, billing and delivery addresses, order details and correspondence.

Payment providers process your payment information. We receive transaction information needed to confirm payments, manage orders and handle refunds.

Our store and its integrations also collect information about your device and activity, such as your IP address, browser, pages and products viewed, and interactions with your cart and checkout. We may receive information from service providers supporting payments, delivery, analytics and marketing.

How We Use Information

We use personal information to:

• Process orders and payments, arrange delivery and handle returns
• Send order updates and respond to enquiries
• Protect our store and customers against fraud and misuse
• Maintain and improve our website and understand its performance
• Support personalisation, marketing and advertising measurement, subject to applicable consent requirements and privacy choices
• Meet legal obligations and resolve disputes

Where applicable data-protection law requires a legal basis, we rely on performing our contract with you, complying with legal obligations, consent where required, and legitimate interests such as maintaining a secure store and providing customer service. Where we rely on legitimate interests, those interests are balanced against your rights.

Sharing Information

We share relevant information with service providers that help us operate the store, process payments, fulfil and deliver orders, communicate with customers, and support analytics and advertising. Our configured services include Shopify, payment providers, delivery and fulfilment providers, Meta, Google Analytics and Mailchimp.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Shopify

Our store is hosted by Shopify. Shopify processes personal information about visits and purchases to provide its services. We use Shopify Network Intelligence, which supports services such as personalisation and advertising using information from interactions with our store, other merchants and Shopify.

Read Shopify’s Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers. You can also use Shopify’s privacy portal at https://privacy.shopify.com/ to learn about its processing and exercise privacy choices directly with Shopify.

Cookies, Analytics and Advertising

We use cookies and similar technologies to support shopping functions, analyse website activity and support advertising. Advertising integrations may associate browsing and purchase activity with customer or device identifiers to measure campaigns and personalise advertising.

Depending on applicable law, these activities may constitute sharing personal information or processing it for targeted advertising. You can use the privacy and cookie controls available on our store or email info@contxt.store for help with your choices. Blocking essential cookies may affect shopping functions, and browser controls may not stop all server-side data sharing.

Marketing Communications

You can unsubscribe from marketing emails through the unsubscribe link in the email or by contacting info@contxt.store. Essential order and service messages are separate from marketing.

International Processing

Your information may be processed outside your country by Shopify and other service providers, including providers supporting fulfilment and delivery. Privacy laws in those locations may differ from the laws where you live. Where required, appropriate safeguards are used for international transfers.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including processing orders, handling returns and enquiries, meeting legal recordkeeping obligations and resolving disputes. The period depends on the information involved and applicable requirements.

Your Rights

Depending on where you live and the law that applies, you may have rights to access, correct, delete or obtain a copy of your information; restrict or object to processing; withdraw consent; or opt out of certain sharing and targeted advertising.

Email info@contxt.store to make a request or raise a privacy concern. We may need to verify your identity, and some requests are subject to legal exceptions. You may also complain to your relevant privacy regulator. UK customers can find the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

Changes to This Policy

We may update this policy to reflect changes to our practices or applicable requirements. We will provide additional notice where required.